Limited Warranty

A. Labor: For a period of two (2) years from the product manufactured date, AVerMedia will, at no charge, repair this Product if determined by AVerMedia to be defective. After the warranty period, the Purchaser must pay all labor charges.
B. Parts: For a period of two (2) years from product manufactured date, AVerMedia will at no charge, supply new or rebuilt replacements for parts determined by AVerMedia to be defective. After the warranty period, the Purchaser must pay all parts charges. 
Click here to view the full warranty program. During this period, AVerMedia will repair or replace components of the product that is tested as defective from consumer's regular usage. This Limited Warranty shall not apply to the defective product that has caused by consumer's unreasonable use, accident, negligence or modification done other than by AVerMedia's authorized service technician.

Defective Item Return Guidelines
- Please contact AVerMedia's Technical Support or call 408-942-2118

- Clearly mark the RMA number on the shipping box
- Provide a copy of your proof of purchase, such as your sales invoice or even sales order
- Include a written description of the reason for return for each returned product 

Exceptions
- Items determined by AVerMedia as abused
- Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e. any product not in "like new" condition).

Return Shipping Costs
Customer assumes responsibility for all return shipping costs. AVerMedia offers refunds on the value of the product only, and does not reimburse or offer credit for initial or return shipping charges.

RMA Procedure

Product Support
Please contact Technical Support or call 408-942-2118 to determine if your product(s) is a defective product for repair or replacement, or an outright return. You will need to obtain a Ticket ID number before you can submit your RMA Request. You must get an RMA number before returning any product. Products returned without an RMA number referenced on the outside of the shipping box will be refused by our receiving department.

RMA Request
Once you receive a Ticket ID number, please submit your RMA Request by using your assigned ticket ID number and by following the instructions.

Shipping Instructions

All Returns must be mailed to the following address:
Mailing Address:
AVerMedia Technologies, Inc.
1001 Yosemite Drive
Milpitas, CA 95035

Check RMA Status

End User RMA Status
Once you receive your RMA number from our RMA department by e-mail, you can check RMA Status using your assigned Ticket ID number or RMA number.

Reseller or Channel Partner RMA Status
If you are a reseller or channel partner and would like to track the status of your RMA, please check RMA Status using your assigned Login name and Password.